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Service Desk Services
Overview
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We are a compliant Intelligent Service Desk, with end-to-end ownership of tickets, prioritized support for VIP users, self-heal to automate top issues, analytics-driven problem management, and improved accountability with an aim to provide increased resolution at IT Service Desk
What we bring to the Table ?​
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We are equipped with: Best-in-class IT Service Desk operations- Next-Gen Tools.
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Smart user environment with robotic process automation, where the number of calls and ticket resolution time is reduced thereby increasing agent productivity.
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Self Heal With our proactive monitoring of user device performance and proactive self-heal, we help reduce the average handling time, thereby reducing the number of calls to IT service desk.
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Problem Analysis with the help of recurring incidents and pattern analysis, we help increase first call resolution as well as the average speed of answer.
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SPOC of contact for IT users
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End to End Ownership
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Incident Management
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Request fulfillment
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Channels of support (Phone/Email/Chat/Web)
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24x7 support
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Email support
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Wired/Wireless internet connection
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Share point
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Network, Messaging & Remote Desktop Support
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One-click automation using smart user environment for a password reset
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One-click automation using smart user environment for account unlock
How does our service desk deliver value ?​
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