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Service Desk Services

Overview
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We are a compliant Intelligent Service Desk, with end-to-end ownership of tickets, prioritized support for VIP users, self-heal to automate top issues, analytics-driven problem management, and improved accountability with an aim to provide increased resolution at IT Service Desk

What we bring to the Table ?​

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We are equipped with: Best-in-class IT Service Desk operations- Next-Gen Tools.

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  • Smart user environment with robotic process automation, where the number of calls and ticket resolution time is reduced thereby increasing agent productivity.

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  • Self Heal With our proactive monitoring of user device performance and proactive self-heal, we help reduce the average handling time, thereby reducing the number of calls to IT service desk.

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  • Problem Analysis with the help of recurring incidents and pattern analysis, we help increase first call resolution as well as the average speed of answer.

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  • SPOC of contact for IT users

  • End to End Ownership

  • Incident Management

  • Request fulfillment

  • Channels of support (Phone/Email/Chat/Web)

  • 24x7 support

  • Email support

  • Wired/Wireless internet connection

  • Share point

  • Network, Messaging & Remote Desktop Support

  • One-click automation using smart user environment for a password reset

  • One-click automation using smart user environment for account unlock

How does our service desk deliver value ?​

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Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better

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